When submitting requests for new Marketplace installations, please provide the following information in the body of the ticket rather than as an attachment, which helps ensure accuracy with copy/paste and that the search feature of our helpdesk can locate tickets via search:
- * Practice Name
- * Partner Identifier (your unique ID for the practice)
- * Address (street address, city, state/province, postal code)
- * Practice phone number
- * Contact Name (our contact for installation)
- Contact Phone Number (if different from practice number)
- Contact Email Address
- * Practice Management System
- * One of the following:
- Copy of written data access authorization signed by an authorized practice representative (preferred)
- Name, number, and email address of the authorized practice representative who granted data access (can cause delays in data access if this individual is not responsive to our verification attempts)
* required fields
*Partner Identifier is a requirement when completing the installation set up in our system. The partner must supply this value within the installation request. This value can be an integer or a string, but must be unique across your installations. This value helps tie the partner and Vetdata identifiers systems together in the InstallationList.
Please note these additional requirements:
- Installation requests should be submitted via email to partnerinstalls@vetdata.com
- Our support team must have a ticket on file before completing a new installation
- We request one installation per ticket
- Please include the practice name in the subject so multiple tickets can be distinguished as a glance
- Lead time should be at least 3 hours for scheduled calls
- Refrain from submitting a ticket until the practice has agreed to complete the software installation
- Partners should not be probing for the status of perspective clients to decide if they should engage with services pending the outcome of a "status check"