1. Go to https://files.vetdata.com 
    • You will be able to use your preferred FTP client. However, you will still need to request an account to gain access.
  2. Click request an account
    • Username: Please format your username as Firstname.Lastname
    • Justification: COMPANY NAME
    • Be sure to state your company’s name so that we will be able to place you into the appropriate queue.
    • When creating a password, it must reach medium strength before it will be accepted. To ensure security, you must change your password every 90 days.
    • Your account must be approved before you can log in. This typically takes no longer than 2 or 3 business days.
    • Once your account has been approved, you will receive an email notifying you that you can now connect to the FTP. At this point, you will need to log into the FTP website to set up your security questions.
  3. Once you have successfully logged in, you will be able to view your files.

Note: If you fail to log in 3 times or do not log in for more than 120 days, your account will be disabled. If your account gets disabled for any reason, you can submit a ticket to conversions through FreshDesk with “FTP Account Re-enabled" as the subject.