Covetrus Connect Marketplace PIMS
Covetrus will make commercially reasonable efforts to support integrations with 3rd party PIMS and legacy Covetrus PIMS, however, Covetrus is not responsible if the integration stops working due to clinic hardware, software issues, database corruption, installation in a non-standard manner, the software provider updating the database in such a way that the integration no longer works. The software provider may choose to end of life their software without communicating with us and we are not responsible for any sudden failures or the ability to migrate the data.
Covetrus-Owned PIMS
| Covetrus PIMS | North America | UK & Ireland | Australia & New Zealand | Other | Tech Support |
| Avimark - Direct | Limited Categories | Not Available | Not Available | Not Available | https://software.covetrus.com/support/avimark-support/ |
| Avimark - Covetrus Connect | Available | Not Available | Not Available | Not Available | https://software.covetrus.com/support/covetrus-connect-support/ |
| Impromed - Direct | Limited Categories | Not Available | Not Available | Not Available | https://software.covetrus.com/support/impromed-support/ |
| Impromed - Covetrus Connect | Available | Not Available | Not Available | Not Available | https://software.covetrus.com/support/covetrus-connect-support/ |
| Pulse - Direct | Limited Categories | Not Available | Not Available | Not Available | https://software.covetrus.com/support/pulse-support/ |
| Pulse - Covetrus Connect | Available | Not Available | Not Available | Not Available | https://software.covetrus.com/support/covetrus-connect-support/ |
| Rx Works | Not Available | Available | Available | Not Available | https://software.covetrus.com/apac/support/rxworks-support/ |
| Robo Vet | Not Available | Not Available | Not Available | Not Available | https://software.covetrus.com/emea/support/robovet-support/ |
| Ascend | Not Available | Available | Available | Not Available | https://software.covetrus.com/emea/support/ascend-support/ |
| Advantage - Covetrus Connect | Available | Not Available | Not Available | Not Available | https://software.covetrus.com/support/covetrus-connect-support/ |
| DVManager - Covetrus Connect | Available | Not Available | Not Available | Not Available | https://software.covetrus.com/support/covetrus-connect-support/ |
| AssistoVet | Not Available | Not Available | Not Available | France Only | https://assistovet.fr/contact |
| *Patient Financing, insurance, and wellness categories are not available at this time in NA* |
Current supported PIMS list (Covetrus and 3rd Party)
This list is subject to change and will be updated regularly.
| PIMS | Operating System | Supported Version |
|---|---|---|
| 123Pet | Windows | 10 |
| Advantage (Advantage+) | Windows | 25.315+ |
| AVImark | Windows | 172+ (version numbers that are date-like are supported) YYYY.x.x or YY.x.x |
| AVImark SQL | Windows | all |
| ClienTrax | Windows *Server environments other than Windows are not supported | 6+ Clientrax's server environment must be Windows. Mac and Linux environments are not supported |
| Complete Clinic | Windows | 9+ |
| Cornerstone | Windows | 4+ |
| DVM Manager | Windows | 4+ |
| DVMax | Windows Windows to macOS Server | 7.0.11 - 7.5 (single user DVMax unsupported) |
| DVMax SQL | Windows Windows to macOS Server | 7.5 - 8.8.6 (single user DVMax unsupported) |
| eVetPractice | Any, cloud-based | All |
| HippoManager | Any, cloud-based | All |
| HVMS | Windows | 2.4.0.0+ |
| ImproMed | Windows | 4+ |
| ImproMed Equine (TripleCrown) | Windows | All |
| Intravet | Windows | Build 355 and below |
| Intravet SQL | Windows | 4.0 not supported, 4.5+ |
| Stringsoft | Windows | SQL Server, MySQL databases |
| V-Tech Platinum | Windows | DB version 1.0.82+ |
| VIA | Windows | 4.3.5+ |
Covetrus will support integrations with Covetrus owned PIMS on versions released in the prior 24 months. For versions older than 24 months Covetrus will make commercially reasonable efforts to get the clinic to update or to address integrations issue on older versions with patches.
Supported PIMS for Writebacks
PIMS | Writeback Type | Supported Features | Minimum Supported Versions |
avimark | AppointmentConfirmation | LiveWriteback | 2010.5.0.0 |
avimark | MedicalHistoryEntry | LiveWriteback | 2010.5.0.0 |
avimark | PrescriptionHistoryEntry | LiveWriteback | 2010.5.0.0 |
avimark | LabPanelEntry | LiveWriteback | 2010.5.0.0 |
avimark | AppointmentCancellation | LiveWriteback | 2010.5.0.0 |
avimark | AppointmentRescheduling | LiveWriteback | 2010.5.0.0 |
avimark | AppointmentEntry (Using Existing ClientId And PatientId) | LiveWriteback | 2010.5.0.0 |
avimark | AppointmentEntry (Using New Client And Patient) | LiveWriteback | 2016.4.2 |
avimark | AppointmentEntry (Using Existing ClientId And New Patient) | LiveWriteback | 2016.4.2 |
avimark | AttachmentEntry | LiveWriteback | 2010.5.0.0 |
avimark | AppointmentBlockoffEntry | LiveWriteback | 2010.5.0.0 |
avimark | VetlogicConfiguration | LiveWriteback | 2010.5.0.0 |
avimark | AppointmentBlockoffCancellation | LiveWriteback | 2010.5.0.0 |
avimark | AppointmentBlockoffUpdate | LiveWriteback | 2010.5.0.0 |
cornerstone | AppointmentConfirmation | 4 | |
cornerstone | MedicalHistoryEntry | 4 | |
cornerstone | PrescriptionHistoryEntry | 4 | |
cornerstone | LabPanelEntry | 4 | |
cornerstone | AttachmentEntry | LiveWriteback | 4 |
evetpractice | MedicalHistoryEntry | All | |
evetpractice | PrescriptionHistoryEntry | All | |
hvms | MedicalHistoryEntry | 2.4.0.0 | |
hvms | PrescriptionHistoryEntry | 2.4.0.0 | |
impromed | AppointmentConfirmation | LiveWriteback | 4, using SQL Server 2008+ |
impromed | MedicalHistoryEntry | 4, using SQL Server 2008+ | |
impromed | PrescriptionHistoryEntry | 4, using SQL Server 2008+ | |
impromed | AppointmentCancellation | LiveWriteback | 4, using SQL Server 2008+ |
impromed | AppointmentEntry (Using Existing ClientId And PatientId) | LiveWriteback | 4, using SQL Server 2008+ |
impromed | AttachmentEntry | LiveWriteback | 4, using SQL Server 2008+ |
intravetsql | AppointmentConfirmation | 4.5 | |
triplecrown | AppointmentConfirmation | All | |
triplecrown | MedicalHistoryEntry | All | |
triplecrown | PrescriptionHistoryEntry | All | |
triplecrown | AttachmentEntry | LiveWriteback | All |
via | MedicalHistoryEntry | 4.3.5 | |
via | AttachmentEntry | LiveWriteback | 4.3.5 |
System Requirements
Supported Operating Systems
- Workstation: Windows Vista or above [Starting November 1, 2024: Windows 7 or above
- Server: Windows Server 2008 or above [Starting November 1, 2024: Windows Server 2008 w/SP2 or above]
macOS and Linux are not supported operating systems. If the practice has a macOS DVMax server, a Windows environment must be provided to install Covetrus Connect so we can establish a connection to the DVMax server.
Minimum Software Requirements
- .NET Framework version 4.0
- If a PIMS utilizes Microsoft SQL Server, 2008 or above is required
Minimum Hardware Requirements
- CPU: Intel Core i3 6100 (2C/4T) or equivalent
- RAM: 8 GB
- HDD: 10 GB available hard drive space
- Stable broadband internet connection
The details listed above are the minimum specs, not the most optimal for our software. Recommended specs are below.
Recommended Hardware Specs
- Operating System: Windows 10 / Server 2016 or newer
- CPU: Intel Core i5 6600 (4C/4T) or better
- RAM: 12 GB DDR3 or better